Google Sheets Integration in Jotform

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    rccppres
    Asked on February 04, 2021 at 09:31 PM

    I'm having some difficulty with my form responses populating the google sheet we created. Either they won't populate, or it creates a new tab and populates there. Any idea how I can fix this problem?

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    sylas
    Answered on February 05, 2021 at 01:42 AM

    Hi rccppres,

    I cloned and checked your form. However, I was not able to replicate the issue. It seems that Google Sheets integration is working as expected on my end as you can see below:

    1612506891_601ce70bb0caa_new_sub_tables.

    Could you please remove the integration and re-integrate? To achieve this,

    1) Go to Settings > Integrations, click on Google Sheets and select Remove Integration,

    2) Click on Google Sheets, select a Google Sheets account and proceed.

    1612507026_601ce792d8eb7_new_integration

    3) Make necessary adjustments and click Save (make sure the "Send existing submissions to the sheet" option is enabled).

    1612507259_601ce87b5084d_send_existing.p

    Kindly give it one more try and let us know how it goes. Looking forward to your reply.

    Do not hesitate to contact us if you have any further questions.