Suspended account

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    Danielle 
    Asked on February 04, 2021 at 10:37 PM

    I forgot my password and locked myself out of my account.


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    jherwin
    Answered on February 05, 2021 at 03:15 AM

    Upon review of your account, I found that it was suspended due to form: 210347295841255 requesting credit card information on plain field texts.
    1612512855_601cfe57330de_cc field.pngDue to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate them into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We have deleted the credit card information from your form and reactivated your account. Please refrain from creating such forms or adding any guilty fields to the forms to avoid any further suspensions on your account.