What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are people getting an error message when they click submit?

    Asked by Jmax24 on November 05, 2013 at 12:34 PM
    Error refreshing the OAuth2 token, message: '{ "error" : "invalid_grant" }'Details: File: /www/v3/builds/6181cc1b7d01814816d3c0540de9d73116c99598/lib/classes/Google/auth/Google_OAuth2.php Line: 248
    Page URL:
    http://form.jotform.us/form/33068824731153

    message www refreshing
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    JotForm Support

    Answered by KadeJM on November 05, 2013 at 01:36 PM

    We're very sorry about this problem. It looks like there was a minor glitch that caused the form's oAuth to Google Call to fail as that Error Message is normally a call through a google integration that communicates with google to collect receivable data. I looked on your form here http://form.jotform.us/form/33068824731153 but it looks like you have no current integrations? Was this the form with this error? Or? 

    If you were previously using a Google Integration then please take the following Steps to rebuild it. First remove the Integration if you were using one, clear your form cache, then reintegrate with google if you have not tried to do this already.