Billed twice

  • Profile Image
    Asked on February 04, 2021 at 11:47 PM

    Hi Team,

    The amount for the subscription has been deducted twice. Can this be reversed or adjusted for next month billing cycle.

  • Profile Image
    Answered on February 05, 2021 at 04:36 AM


    Thank you for contacting us. I examined your bills and saw the double draft. I returned one of the purchases on February 4, 2021. Depending on the processing time of your bank, the refund will be reflected in your bank account within 7 to 14 business days. Your account is in the Silver plan now.

    Feel free to reach us if you require any further assistance.