Account suspended

  • Melanie Julin
    Asked on February 5, 2021 at 3:29 AM

    Hi there, my account has been suspended for some reason.

    Can you please help me fix this?

    Thank you, Mel.

  • Sam_G
    Replied on February 5, 2021 at 5:29 AM

    Hi Mel,

    I will be forwarding this to our reviewer's team.

    We will notify you once we have an update.

    Thank you.

  • Sam_G
    Replied on February 5, 2021 at 5:43 AM

    Hi Mel,

    Thank you for your patience.

    We have reactivated your account and we're sorry for the inconvenience.

    Let us know if you need further assistance.

  • Melanie Julin
    Replied on February 5, 2021 at 4:00 PM
    Thank you!
    Sent from my iPhone
    ...
  • Melanie Julin
    Replied on February 5, 2021 at 4:11 PM
    Hello,
    It has been suspended again 😫
    I’m just trying to edit a form.
    ...
  • Mike_G JotForm Support
    Replied on February 5, 2021 at 8:27 PM

    We would like to apologize for any inconvenience. Your account was suspended due to suspected phishing activity. We have reviewed the forms in your account and we did not find anything that would be enough to keep your account in that status. Your account has now been reactivated and you should be able to log in to your account.

    Feel free to let us know if you need any further assistance.  

  • Alexandre Zoner Baptista
    Replied on September 12, 2022 at 8:45 AM

    Hi My account has been suspended. How can I fix it?
  • Christy JotForm Support
    Replied on September 12, 2022 at 8:56 AM

    Hello Alexandre,

    Thanks for reaching out to Jotform Support. I moved your question to a new thread. You can go ahead and check that out here.