Not able to View Attachments

  • swamid
    Asked on February 5, 2021 at 4:21 AM

    We are not able to view the attachments online for scholarship applications, after change in username.

  • Gaetan_B
    Replied on February 5, 2021 at 5:42 AM

    Hello,

    Thank you for reaching out.


    Could you please go to your account's settings (https://www.jotform.com/myaccount/settings) and untick Require log-in to view uploaded files?

    1612521731 601d2103a722f Screenshot 10


    Hope this helps.

    Do not hesitate to reach out if you need further assistance

  • swamid
    Replied on February 5, 2021 at 5:49 AM

    I did, but still I am not able to view the attachments.

  • Gaetan_B
    Replied on February 5, 2021 at 6:36 AM

    Hello,


    Are you trying to access it from the Notification email you are receiving?

    If so, do you get a page saying something along the lines of "page not found"?


    Also, is this only happening with new submissions, or with the ones prior to your username change?


    Would you mind sharing a screenshot of the issue with us so we can investigate further?

    Here's a guide on how to share a screenshot with us and making sure we can access it: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum


    Do not hesitate to reach out if you need further assistance