Card Forms. Warning to clear cache after theme change

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    olivierarthus
    Asked on February 05, 2021 at 04:47 AM

    Hello

    I have found a lot of documentation on this, but all of it is very different from the current version of the application.When I go in designer mode, i can make changes and they are directly reflected on the buidler, on the screen. No need to save anything.
    When I exist designer mode, the changes are still visible on the buidler.
    But when I want to preview the form, the changes are no longer there.

    I have also tried creating a new theme, given it a name, but I don't know how to apply the new theme to my form.

    In short where is the APPLY button in the designer, i cannot find any.

    Thanks

  • Profile Image
    jonathan
    Answered on February 05, 2021 at 05:55 AM

    We apologize for inconvenience. I noted that your form was using Card Form layout.

    You can save the Custom Theme in the Form Designer.

    Please refer to the screencast video on how to.

    2876820.gif

    Let us know if you need further assistance.


  • Profile Image
    olivierarthus
    Answered on February 05, 2021 at 07:29 AM

    thanks

    If I'm not mistaken you're showing me how to save a theme, which I had been able to.
    My question is how to apply a new theme or apply changes to the current form?
    I cannot find an APPLY button, therefore all changes get lost.

    Saving a theme is no exception, as it's just a theme and is not applied to my form.

    Thanks

  • Profile Image
    olivierarthus
    Answered on February 05, 2021 at 07:54 AM

    I carried on my test and I believe I'm beginning to understand
    - there is no apply button as changes should be applied immediately
    - however there are very often not applied at all, or at least are not visible.
    - it seems to be a caching issue maybe. In some cases i was able to view the changes in preview mode, in some cases not. When refreshing the page, sometimes it helps, sometimes not.

    So if there is no button to APPLY changes, maybe you should have a warning sign saying that we need to clear cache if that's the issue.
    It would have prevented me thinking I could not find the APPLY button that does not exist.

    Is this correct?

    Thanks

  • Profile Image
    Patrick_R
    Answered on February 05, 2021 at 08:02 AM

    Hello!

    - My question is how to apply a new theme or apply changes to the current form? I cannot find an APPLY button, therefore all changes get lost.

    Our apologies for the inconvenience. I believe that you're referring to saving your design changes to the current form only. If yes, then kindly note that this process is real-time, there is no APPLY button; the changes that you make should be applied automatically.

    Following is the screencast that shows this in action:

    http://shots.jotform.com/patrick/Screencast%202021-02-05%2018-28-30.webm

    This should work at your end as well; kindly retry; the issue that you're facing could be related to the Internet connection. In case you still face issues or if you're referring to something else; let us know (with a screenshot, if possible).

    Thank you!

  • Profile Image
    olivierarthus
    Answered on February 05, 2021 at 08:12 AM

    ok clear, it should be real time but it's not in most cases.

    When I quit the designer mode the changes have been applied, but when I try to preview, the changes disappear (actually they show briefly for 1 sec and then disappear). I could send screen shots but it would only show the changes are not there. A video would be better, but I don't know which tool to use for this on Mac.

    Thanks


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    olivierarthus
    Answered on February 05, 2021 at 08:15 AM

    by the way it works as I would expect in on your screen cast as preview mode reflects the changes. Not the same for me though. Im' using a Mac and Chrome...

    Which tool do you use for screen cast i could send what happens


  • Profile Image
    olivierarthus
    Answered on February 05, 2021 at 08:34 AM

    I have a screen cast but it's a .mov file and is not accepted...


  • Profile Image
    Sigit_W
    Answered on February 05, 2021 at 08:43 AM

    Hi,

    Thank you for the updated information.

    Please kindly changed it gif before uploading it on this forum.

    Please note that only jpg, jpeg, png and gif file types can be uploaded on forum. Other option would be you need to upload it cloud and share us the link here on the forum.

    Related guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    There are online converters you can use, kindly try Googling "mov to gif"

    I hope that helps.

    Regards.


  • Profile Image
    Sigit_W
    Answered on February 05, 2021 at 08:45 AM

    Hi,

    There is another option, you can upload you files to cloud and then share us the link URL on the forum.

    Regards.

  • Profile Image
    olivierarthus
    Answered on February 05, 2021 at 08:56 AM

    here is the gif

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    olivierarthus
    Answered on February 05, 2021 at 08:59 AM

    1612533545_601d4f29e4bd3_Enregistrement

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    Jovanne_A
    Answered on February 05, 2021 at 09:35 AM

    Hi,

    Could you please try clearing your browser cache and change the theme again?

    I have cloned your form, changed the theme, and it seems to be working fine on my end.

    Please check:: https://form.jotform.com/210353446990962.

    If this fits your requirement, you can clone the form if you wish:

    Guide: https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url

    Please give it a try and let us know how it goes.

  • Profile Image
    olivierarthus
    Answered on February 05, 2021 at 10:34 AM

    indeed that solved the problem. As mentioned earlier it might be useful to put a warning in designer mode that changes may not be reflected in preview mode without clearing cache.
    I have seen several messages with people having a similar issue. And it took 10 messages here to get to this...

    Thanks anyway for the help, the support team is great as usual :)

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    Bojan_J
    Answered on February 05, 2021 at 12:20 PM

    Greetings.

    Thank you for your request. We will forward it to our Developers.

    Let us know if there is anything else we can help you with.

  • Profile Image
    olivierarthus
    Answered on February 05, 2021 at 12:33 PM

    no it's all clear, thanks