I can't see the signature of the respondent in my email

Hello!

I am trying to create a consent form but when I receive a submitted form I cannot see the signature as an image. It appears as an image icon.

It is important that I can see the respondents' signature as this is a consent form.

What do you suggest?

thank you

Hi, thank you for contacting JotForm support.

Kindly go to your Account Setting, and uncheck Require log-in to view uploaded files on the Privacy options.

Please give it a try and let us know how it goes.

Thank you.