Form submission allowance error

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    healthmutt
    Asked on February 05, 2021 at 10:08 AM

    Our form allows 500 submissions per month and did not reset at the beginning of this month, so our customers aren't able to submit their forms now.

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    Alexander_G
    Answered on February 05, 2021 at 11:23 AM

    Greetings, healthmutt,

    Thank you for reaching out to us.


    Our FREE plan allows 100 submissions per month and you can store 500 submissions in total.

    Now, you have 500 submissions from all time.


    You can save all your submissions offline and then remove them to clear the storage:

    Guide: 👉 How-to-download-form-submissions-as-excel-csv-pdf

    After that, you can purge the submissions and the problem should be solved:

    Guide: 👉 How-to-delete-form-submission-data


    Or you can consider upgrading your profile to Bronze, Silver, or Gold with unlimited submissions storage:

    Upgrade


    Also, you can increase your 100 submissions per month using our Get More option:

    https://jotform.com/myaccount/getMore


    If you have any other questions - feel free to contact us again.

    Alex