How to find IP address of submitter?

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    ngeorge
    Asked on February 05, 2021 at 10:18 AM

    We have a webform that when submitted it sends a ticket to our customer ticketing program. What I am wondering is if there is a way to have the form collect the system name of the computer where the form is being submitted and IP address to the same? Any help would be greatly appreciated.


    Scott



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    Amjad_A
    Answered on February 05, 2021 at 12:08 PM

    Hi,

    The Submission IPs can be checked by the form owner through the Submissions page. Please follow the next guide for instructions:

    https://www.jotform.com/help/31-how-to-find-the-ip-addresses-of-form-respondents

    Let us know if you need any further assistance.

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    ngeorge
    Answered on February 05, 2021 at 12:24 PM

    Thank you for your response Amjad_A. I found an article that explained that portion but as best I can tell that only gives the WAN IP of the network the computer is on and I am looking for the IP of the local box/computer (192.168.2.X for example). Same for the box/computer name.

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    Amjad_A
    Answered on February 05, 2021 at 02:06 PM

    Hi,

    The IP address is captured for each submission by default and can be displayed in your submissions. Unfortunately, there is no option to find the user's computer's name or IP at the moment.

    Let us know if you need any further assistance.