How do I disabled my HIPAA compliance?

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    Erin Little 
    Asked on February 05, 2021 at 10:28 AM

    Hi,

    Can you send instructions of how to disable HIPAA? I need to change my username.

    Thanks


    Erin Little

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    Nik_M
    Answered on February 05, 2021 at 11:44 AM

    Hi Erin,

    You can disable HIPAA Compliance on the Data page.

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    However, considering that you have a PayPal monthly subscription, your account would also have to be downgraded to the Free plan before the username can be changed. So, you will need to cancel your PayPal subscription after you disable HIPAA. You can let us know after the subscription is canceled and we will refund it. You can then change the username, and re-upgrade.

    Related Guides:

    How Can I Cancel My PayPal Subscription?

    How to Change the Username?

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    Erin 
    Answered on February 05, 2021 at 11:49 AM

    I've done that. Please change.

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    Nik_M
    Answered on February 05, 2021 at 01:28 PM

    I refunded your payment and downgraded the account to the Free plan. You can expect a refund within 3-7 business days. You can now change your account username and then re-upgrade the account.

    Related Guides:

    How to Change the Username?

    How to Upgrade My Account