Microsoft 365 SMTP Error

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    Skyxe_software
    Asked on February 05, 2021 at 10:38 AM

    I am trying to add an email to Jotform as a Send From address. I configure the settings and I continually get an error. I am not sure what is failing, can you help? I have previously added an email address and it's working, but I am not sure what is wrong with this. I have added Jotform to our Hosted Exchange connection rules. We are receiving emails as well. I have read the forums and cannot seem to get past this one.

    1612539398_601d660694b7b_


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    Johann_A
    Answered on February 05, 2021 at 11:56 AM

    Greetings,

    Kindly check the SMTP settings with your email service provider again to make sure that they are correct. You can also ask your Email service provide to whitelist our IPs and domains using the guide below.

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Should you need further assistance, please let us know. If it is still not working I will forward this issue to our back-end team for further investigations.


    Thanks