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  • Profile Image

    My data fields have been wiped out. DISASTER. HELP!!!!

    Asked by billhz on November 05, 2013 at 03:45 PM

    Form is SOP Seminar Nov 15-16

    I altered the form today because registration to pay for books had been closed today at noon. I wanted to only keep the option for people to register and pay at the door from this point on.

    I removed the item where people could PAY NOW for a book that must be pre-ordered today because of timing issue with the event. It did say that associated data would be deleted. It was not at all clear that it would delete historical data already collected. I had no idea that the report would be destroyed. I had no idea that I should have reserved the form and created a new form altogether.

    I discovered that I could no longer see the payments in my database for anything. HORRIBLE DISASTER!!! I have to pre-order items this afternoon and there is no count.

    Please help! Thank you.

    new form register items count
  • Profile Image

    Answered by Cesar on November 05, 2013 at 05:32 PM

    Hello, 

    Unfortunately when data is deleted from the form it is no longer recoverable. Nevertheles, if the Email Alert was configured, then I would suggest to retrieve the Emails that were sent to your inbox for these submissions.

    If you do need further assistance, do let us know. Thank You.