Form says access denied

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    prprichard46
    Asked on February 05, 2021 at 01:28 PM

    I made a couple of changes to my form this morning, and published it, and copied the link, but when I go to that link, it says "access denied."

    this is the link I copied https://form.jotform.com/prprichard46/NewMexicoCYIAregistration

    What do I need to do?

    At least it seemed to work with the original link (see below)


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    EltonCris
    Answered on February 05, 2021 at 04:23 PM

    I am able to access the form on both links. I assume this is resolved? If the problem persists, please provide us a screenshot of the issue.

    Here's how it appears on my end.

    02062021_IewOj9xC8l.png

  • Profile Image
    prprichard46
    Answered on February 05, 2021 at 04:33 PM
    I find that if I click on the link in an email, I can get to the site.
    However, if I copy and paste the link into the search bar, it doesn't work,
    and it says "unauthorized access."
    Not sure why this is happening.
    I did get one new application today, so I know it is working for those who
    click on the link I sent them.
    Thanks!
    ...
  • Profile Image
    prprichard46
    Answered on February 05, 2021 at 04:55 PM
    Could the problem be that I use Duck Duck Go for my search engine?
    ...
  • Profile Image
    EltonCris
    Answered on February 05, 2021 at 06:05 PM

    You have to copy and paste it in the address bar, not in the search bar. Also, please check if the hyperlinked text/URL is exactly the same as its link. The form should work since you are able to access it when you click it.

  • Profile Image
    prprichard46
    Answered on February 05, 2021 at 07:44 PM
    I meant the address bar.Sent from my Verizon, Samsung Galaxy smartphone
    ...
  • Profile Image
    Lorenz_A
    Answered on February 05, 2021 at 10:18 PM

    Hi there,

    I was able to access the link to your forms as well. As mentioned by my colleague the link should be put in the Address bar, and it should work since you were able to access your form when you click the link.

    Also, it would be great if you can share with us a screenshot of what you're getting so we can better visualize how you access your form.

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum


  • Profile Image
    prprichard46
    Answered on February 06, 2021 at 08:44 AM
    Duck Duck Go is the problem. When I paste the link into the address bar
    and then press enter, it works.
    When I past the link into the address bar and then click on the Duck Duck
    Go search option, it leads me astray.
    I use Duck Duck Go because it is supposed to be much safer and not subject
    to tracking and fraud.
    Thanks!
    Pam
    ...
  • Profile Image
    roneet
    Answered on February 06, 2021 at 09:10 AM

    Hello Pam,

    The link should be accessed via the address bar of the browser and not via the Search bar of the Duck Duck Go search engine as the form is not yet indexed by Google. The search bar will give you results only if the website or the form is available on the internet.

    Let us know if you have further questions.

    Thanks.