Senders Email-Add New Email Address

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    Asked on February 05, 2021 at 01:35 PM


    We just created an order form. We need to change the email address where the messages will be sent once they client clicks Submit. We went into the settings and under sending emails we are trying to add the email. It keeps giving up an error message and all the information is correct. Can you help us with this? We have gone into my settings on gmail and checked off the less secure as recommended in a Q&A we saw. Are we even in the right place to do what we are trying to accomplish...update where the emails go once someone hits Submit on the Order Form.

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    Answered on February 05, 2021 at 03:47 PM

    Found it in the settings of the form, NOT the account. Settings-Emails-Add New Email

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    Answered on February 05, 2021 at 07:36 PM

    We are glad that you have found the settings in your form.

    You may also use this guide as a reference in setting up SMTP as the Sender Email of your form's email alerts.


    If you are trying to set up your Gmail as SMTP, you may find this guide helpful.


    Please give it a try and let us know if you need any further assistance.