What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I already paid payment , why my account still show upgrade or reset?

    Asked by sublettoday on June 04, 2011 at 12:09 AM

    To Bill Department



    Sublet Today

    ** I already paid payment , why my account still show upgrade or reset ?


    Thank you






    Subscription Payment Sent (Unique Transaction ID # 3BL761797W076283X)
    See related S-97W768112U8106646
    You can see all of your recurring payments on the My preapproved payments.

    Business Name:
    Interlogy LLC    (The recipient of this payment is Verified)

    Business Contact Information
    Customer Service URL: http://www.interlogy.com/
    Customer Service Email: contact@interlogy.com

    Total amount:
    -$9.95 USD
    Fee amount:
    $0.00 USD
    Net amount:
    -$9.95 USD

    Jun 3, 2011
    20:52:06 PDT
  • Profile Image
    JotForm Support

    Answered by liyam on June 04, 2011 at 12:36 AM

    Hello Jim

    Thank you for posting your concern and we apologize for your inconvenience.

    I will submit a ticket to our next level support and let them handle your issue.

    Thank you for your patience.


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    JotForm Founder

    Answered by aytekin on June 06, 2011 at 09:13 AM

    I checked your account. It is Premium. Can you logout and log back to show your limits increased?