e-signature not working on my website.

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    Asked on November 05, 2013 at 04:47 PM

    Hi Just added an e signature on my site....however it's not visalble. if i view a preview screen...I can use it just fine. What am i doing wrong to my form?

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    Answered on November 05, 2013 at 05:07 PM


    I've check your website where your form is embedded but I couldn't find e-signature in your form. Can you however add e-signature in your form for us to investigate the issue and for further assistance?

    Thank you!

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    Answered on November 05, 2013 at 05:16 PM
    I just added it
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    Answered on November 05, 2013 at 05:17 PM
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    Answered on November 05, 2013 at 07:48 PM


    It seems that your e-Signature is working properly on your website.

    I able to sign without any delays or problems.

    I am using Chrome browser upon viewing your form.

    Please let us know if problem persists so that we could further investigate.

    Make sure your Javascript is enebled on your browser to make your form fully functional.

    I also cleared your form caches, please try to clear your browser cache and cookies aswell.

    Thank you.

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    Answered on November 05, 2013 at 07:56 PM

    ok...thank you for your time

    I am not very computer savey...LOL  looks like my comperter is gettion old wiil take your advise and look into my javascript


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    Answered on November 06, 2013 at 12:08 AM


    It works fine on my end as well.

    Just kindly clear your browsers cache or reset it's settings if possible to restore the orignal settings of the browser. That might help and fixed the problem.