What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    e-signature not working on my website.

    Asked by excelfleet on November 05, 2013 at 04:47 PM

    Hi Just added an e signature on my site....however it's not visalble. if i view a preview screen...I can use it just fine. What am i doing wrong to my form?

    Page URL:

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    Answered by pinoytech on November 05, 2013 at 05:07 PM


    I've check your website where your form is embedded but I couldn't find e-signature in your form. Can you however add e-signature in your form for us to investigate the issue and for further assistance?

    Thank you!

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    Answered by excelfleet on November 05, 2013 at 05:16 PM
    I just added it
    714.446.0918 press 1 or 800 Limo Ride (546-6743)
    follow us: Excel Fleet Limo Blog / Twitter / Facebook / YouTube
    EXCELerate your limo experience with us; We want your limo ride outstinding in every way! TCP: 18953
    If the reader of this message is not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communicatin is strictly prohibited by law and all info contained int his message is confidential and is property of Excel Fleet Inc or affiliates. Please notify sender if received in error. Thank You
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    Answered by excelfleet on November 05, 2013 at 05:17 PM
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    Answered by khrisell on November 05, 2013 at 07:48 PM


    It seems that your e-Signature is working properly on your website.

    I able to sign without any delays or problems.

    I am using Chrome browser upon viewing your form.

    Please let us know if problem persists so that we could further investigate.

    Make sure your Javascript is enebled on your browser to make your form fully functional.

    I also cleared your form caches, please try to clear your browser cache and cookies aswell.

    Thank you.

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    Answered by excelfleet on November 05, 2013 at 07:56 PM

    ok...thank you for your time

    I am not very computer savey...LOL  looks like my comperter is gettion old wiil take your advise and look into my javascript


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    JotForm Support

    Answered by EltonCris on November 06, 2013 at 12:08 AM


    It works fine on my end as well.

    Just kindly clear your browsers cache or reset it's settings if possible to restore the orignal settings of the browser. That might help and fixed the problem.