Change credit card for payment

  • Linda
    Asked on February 5, 2021 at 3:47 PM

    Hi;


    We have a Jotform account and need to switch to a different credit card for payment. I DO NOT HAVE AN ACCOUNT NUMBER OR LOGIN FOR THIS ACCOUNT.

  • Elton Support Team Lead
    Replied on February 5, 2021 at 7:32 PM

    Unfortunately, in order to update your billing card, you have to be logged in to your JotForm account for security reasons. You can ask the real owner of the account to perform this change. Here's how to update your billing card https://www.jotform.com/help/330-how-to-change-billing-credit-card.