How to fix missing information on PDF after submission?

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    clhalluga
    Asked on February 05, 2021 at 05:39 PM

    Attached PDF in email is missing information that shows up in the text body of the email after the form has been submitted. Please help.

    The form in question is Client/Patient Information. The questions related to the pet is missing on the attached pdf in the email after submission yet the answers show up within the text body of the email. Example: "Patient Information" heading shows up but the answered prompts for "Pet name" "Breed" "Sex" etc does not appear in the pdf version attached to the email. What can we do?

    Thank you for your time.

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    Jed_C
    Answered on February 05, 2021 at 09:04 PM

    Please try creating a new PDF document that should pull the updated fields in your form. Let us know if that helps or not.

    1612577070_601df92e2effa_PDF Editor —

  • Profile Image
    clhalluga
    Answered on February 07, 2021 at 07:55 AM

    Thank you for replying. Here are screenshots of what is missing. Also

    attached as files to this email.


    ...

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    Richie_P
    Answered on February 07, 2021 at 09:16 AM

    Unfortunately, we cannot view the screenshot you have shared.

    To post a screenshot in the ticket, kindly follow this guide: -How-to-add-screenshots-images-to-questions-to-the-support-forum

    May we know if you have followed my colleagues suggestion in creating a new PDF document?

    Let us know how it goes.

  • Profile Image
    clhalluga
    Answered on February 07, 2021 at 08:41 PM

    1612748491_602096cb5909d_Screenshot from1612748491_602096cb1cc86_Screenshot from

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    clhalluga
    Answered on February 07, 2021 at 08:48 PM

    No, I did not create a pdf under the pdf editor. My understanding was a form that was created in the "Form Builder" and submitted automatically generated a pdf version of the respective form that is attached to the email notifying a submission has been received. Is my understanding correct?

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    Jessica_H
    Answered on February 08, 2021 at 12:51 AM

    Hi clhalluga, thank you for reaching us.

    Your understanding is correct. However, you will need to update your PDF document too.

    I have cloned your form and was able to recreate the issue.

    1612763225_6020d0595f5e7_

    To fix this, you will need to go to your PDF Editor, or kindly click this link.

    Then, please delete the current New Document.

    1612763326_6020d0be7bb27_

    Afterward, please add a New PDF and click on New PDF Document.

    1612763381_6020d0f526000_

    The PATIENT INFORMATION should be displayed properly

    1612763448_6020d13818a2d_

    Please give it a try and let us know how it goes.

  • Profile Image
    clhalluga
    Answered on February 08, 2021 at 04:02 PM

    Ok I understand now. Looks to be working now! Thank you for your patience and assistance!