Is there anyway to a Force form update?

  • ceedub
    Asked on February 5, 2021 at 5:43 PM

    Some of my users download the form on their device, and when I make changes on the Form they don't get the updated form, how can I force them to refresh the form before using it.

  • Elton Support Team Lead
    Replied on February 5, 2021 at 8:00 PM

    Changes to the form in the form builder will automatically reflect in the form. If they're accessing the form using the form URL or to your website where the form is embedded using the default script or iframe, they should see the changes.

    May we know how are these users downloading the form? Did they download your website where the form is embedded? If yes, the form should automatically sync with your new changes. However, if they're downloading the PDF form or the full source code of the form, there's no way to can force an update but they should get an error when they submit the form if you have added a new required field to your form in the form builder.