Form too slow and not opening in Android phones

  • amigosdeesperanza
    Asked on February 5, 2021 at 5:53 PM

    Dear team

    this form is generally too slow in all devices, but specially it is not opening at all in Android phones, and labels are not showing in iphones

    https://form.jotform.com/210345467458056


    Please help, i need to send to a list of contacts urgently

    Thx

  • Jed_C
    Replied on February 5, 2021 at 8:56 PM

    May I know what device and browser are you using? I tried it on multiple android device and it loads fine. The issue might be related to the browser used, try using a different browser and see if that helps.

    1612576528 601df7102eb41 android Screenshot 10

  • amigosdeesperanza
    Replied on February 8, 2021 at 11:55 AM
    So we are using chrome in all testing devices, 2 samsung phones and 1
    iphone. Also, one user reported that form freezes when she hits submit
    button. what do you think i can do ?
    thanks in advance
    El vie, 5 de feb. de 2021 a la(s) 20:56, JotForm (noreply@jotform.com)
    escribió:
    ...
  • Gaetan_B
    Replied on February 8, 2021 at 2:43 PM

    Hello,

    Thank you for the additional details.


    I have tried your form on my iPhone and on my computer using Chrome, Safari, and Opera and didn't encounter any issues or slowness.

    I have cleared your form's cache, could you please let us know if it is working better now?


    Hope this helps.

    Do not hesitate to reach out if you need further assistance