Form too slow and not opening in Android phones

  • Profile Image
    amigosdeesperanza
    Asked on February 05, 2021 at 05:53 PM

    Dear team

    this form is generally too slow in all devices, but specially it is not opening at all in Android phones, and labels are not showing in iphones

    https://form.jotform.com/210345467458056


    Please help, i need to send to a list of contacts urgently

    Thx

  • Profile Image
    Jed_C
    Answered on February 05, 2021 at 08:56 PM

    May I know what device and browser are you using? I tried it on multiple android device and it loads fine. The issue might be related to the browser used, try using a different browser and see if that helps.

    1612576528_601df7102eb41_android.gif

  • Profile Image
    amigosdeesperanza
    Answered on February 08, 2021 at 11:55 AM
    So we are using chrome in all testing devices, 2 samsung phones and 1
    iphone. Also, one user reported that form freezes when she hits submit
    button. what do you think i can do ?
    thanks in advance
    El vie, 5 de feb. de 2021 a la(s) 20:56, Jotform (noreply@jotform.com)
    escribió:
    ...
  • Profile Image
    Gaetan_B
    Answered on February 08, 2021 at 02:43 PM

    Hello,

    Thank you for the additional details.


    I have tried your form on my iPhone and on my computer using Chrome, Safari, and Opera and didn't encounter any issues or slowness.

    I have cleared your form's cache, could you please let us know if it is working better now?


    Hope this helps.

    Do not hesitate to reach out if you need further assistance