Why has my account ben disabled?

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    Asked on February 05, 2021 at 11:43 PM

    Good evening,

    I recently signed up for an account. I had it placed on my website. I longed into my account as i want to make changed and it says my account has been disabled. Please could you tell me why and how i can resolve this issue.

    Thank you kindly,


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    Answered on February 06, 2021 at 02:58 AM

    Your Jotform account was suspended since your form https://form.jotform.com/210349215845051 was collecting credit card information on plain form fields. This is phishing as per our Terms and our PCI compliance:


    We will need to delete these fields from the form and only then can we activate your account.