Upload Space counter: Upload Space counter doesn't reset immediately after submisisons are deleted and fom cache is cleared

  • Profile Image
    KhalisJamil
    Asked on February 06, 2021 at 02:15 AM

    i did that. still nothing happen. u can try to create many inbox till my account is full. and prove me wrong.

    I tried your method, it wouldnt work, its been so since i started using Jotform Feb last year

  • Profile Image
    Patrick_R
    Answered on February 06, 2021 at 02:31 AM

    Hello Jamil! Our apologies for the inconvenience. Right now you've consumed the upload space of 32.89MB. There are uploaded files on the following forms:

    1. https://www.jotform.com/201242838727457
    2. https://www.jotform.com/201723792057456
    3. https://www.jotform.com/202775080644456

    I don't see an over-quota message on your account. Are you saying that the combined size of your files should not be 32.89MB?

    Please note that at my end, I do see a false counter on your uploaded files but I need to confirm first from you about the exact problem. So, kindly elaborate.

    Are you saying that your counter is always stuck on 32.89MB even if the uploaded files size is low?

    Awaiting your response.

    Thank you!

  • Profile Image
    KhalisJamil
    Answered on February 07, 2021 at 12:55 AM

    i didnt say that im over quota. im saying in many other support post. why havent Jotform settle the issue of users who have deleted all submissions but quota is not reduced after that.


    Why havent this issue be settle yet. many other users are experiencing same thing over and over since 2016. Is it so hard to make the changes? Others are complaining thousand times but you guys still didnt solve yet for smooth and simple flow.

    Delete data, memory cleared up. That easy

  • Profile Image
    Patrick_R
    Answered on February 07, 2021 at 02:52 AM

    Hello Jamil! After submissions are deleted and even form cache is cleared (from account settings); Jotform still doesn't adjust/reduce the upload space.

    I think it adjusts automatically after some time. But I've forwarded your concern to the Backend team as a feature request.

    Our apologies for the inconvenience this has caused you.

    Thank you!