I cancelled my subscription 6 months ago and I keep getting billed.

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    Ross_Germaine
    Asked on February 06, 2021 at 09:28 AM
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    ashwin_d
    Answered on February 06, 2021 at 09:44 AM

    Please note that to stop billing, you need to cancel the subscription. I did check your account and found that you have an active bronze monthly subscription plan. As per your request, I have cancelled your bronze subscription plan and processed the refund for your last subscription payment as well. Please allow 3-5 days for the amount to reflect in your account.

    Please note that your account is now downgraded to free plan.