Multiple queries related to submissions

  • Profile Image
    Hakim_Alaa
    Asked on February 06, 2021 at 11:56 AM

    hello ,


    i did try your forms with free plan 2 days and its going very good , then i bought a silver plan


    and did 4 forms , then i got minor submissions , then i found that customers sent to us that the form does not open probably ,


    if you have clarification here will be thankful ,


    also , when i downloads submissions and need to download specific submissions only , i cant , and all submissions downloaded if also its in archived box ,


    appreciate your quick response to continue using your service

  • Profile Image
    Patrick_R
    Answered on February 06, 2021 at 12:23 PM

    Hello Hakim! Please find answers to your concerns below:

    - and did 4 forms , then i got minor submissions , then i found that customers sent to us that the form does not open probably ,

    As far as I can check your forms; there isn't any issue. These are loading fine at my end.

    May I know how you're sharing these forms with your users?

    Also, do you have any screenshot of the problem?

    - also , when i downloads submissions and need to download specific submissions only , i cant , and all submissions downloaded if also its in archived box ,

    Following is how you can download specific submissions (including archived submissions):

    http://shots.jotform.com/patrick/Screencast%202021-02-06%2022-48-49.webm

    Does this solve your problem?

    Awaiting your response.

    Thank you!