Missing signs photo in email

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    Jan_Ole
    Asked on February 06, 2021 at 01:37 PM

    What goes wrong when the form does not include a signature and or pictures that are taken and made in the form? in mail.


    1612636545_601ee181d0754_problem.png


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    jonathan
    Answered on February 06, 2021 at 05:24 PM

    We apologize for inconvenience. If you like to have access to the submission images and signatures while not logged in to your account, you will need to allow it in your account privacy settings https://www.jotform.com/myaccount/settings

    Uncheck the options "Require log-in..."

    1612650192_601f16d0ec9d5_zzz 2021-02-07


    Please let us know if you need further assistance.





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    Jan_Ole
    Answered on February 06, 2021 at 05:53 PM

    That is not the problem.

    When my form is filled in with, for example, a signature and a photo taken via the form. There I do not receive anything graphic by mail. It is not included. i mail.

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    jonathan
    Answered on February 06, 2021 at 06:07 PM

    Can you please check also in the form tables https://www.jotform.com/tables/210335921320341

    If the submission photos and signatures were in the form tables, it should also be in the default submission email.

    I checked your form and I noted that you have modified the Notification Email template.

    1612652627_601f205345073_zzz 2021-02-07

    it could be possible that the Email Content template was broken so the form fields were no longer up to date.

    I suggest resetting the Notification Email template by creating a new one to ensure the Email Content was updated with the form.

    Be careful in customizing the Email Content to avoid broken fields that will result to disconnection to the form data.

    1612652820_601f21140d22c_zzz 2021-02-07


    Let us know if you need further assistance.


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    Jan_Ole
    Answered on February 06, 2021 at 06:29 PM

    I have followed your advice and made new mail settings.

    But it does not work on any mail platforms. No graphics will be included as expected.

    Exactly the same problem as before.

    I have downloaded other templates from you, which include a signature. they do not work either!

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    Jimmy_D
    Answered on February 06, 2021 at 07:48 PM

    I tested a clone of your form and below is what the notification email looks like on Gmail.

    1612657971_601f3533e27fd_FIqut3dVwN.gif

    Same thing in my Yahoo inbox.

    1612658520_601f375873cac_Image from iOS.

    1612658854_601f38a6e3534_

    Please understand that the signature field will not be visible in your email if you are not logged into your Jotform account since "Require log-in to view uploaded files." is checked in your account settings.

    1612658771_601f385333456_

    May we know we know which email client you are using?