Back-end Unavailable

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    Kelsey_Hoff
    Asked on February 06, 2021 at 03:10 PM
    Hi Jotform,
    This comes up when I type in jotform.com and has been doing this for the
    past 2 days. What should I do?
    Thanks,
    Kelsey
    1612635750_601ede66df0ad_Screen Shot 202
  • Profile Image
    Basil_A
    Answered on February 06, 2021 at 03:14 PM

    Hi,

    Is the issue only happening when you go directly to Jotform.com?

    Are you able to access your forms and submissions page?

    Looking forward to your reply.

  • Profile Image
    Kelsey_Hoff
    Answered on February 06, 2021 at 04:04 PM

    Yes, only when I go directly to Jotform.com. I am not able to access my forms and submissions page, although I can access forms that I have bookmarked on my web-browser, but I cannot access them once I submit a new form.

  • Profile Image
    jonathan
    Answered on February 06, 2021 at 05:58 PM

    We apologize for inconvenience. I have been checking your account/username Kelsey_Hoff and it is active and forms are available.

    Ex:

    1612652035_601f1e030f131_zzz 2021-02-07

    Because your account is restricted (HIPAA) we cannot check the submission data. But overall, there was nothing wrong with the account as it is in good standings and no exceeded usage limits as well.

    Perhaps the issue was in the internet/network you were using.

    Have you tried checking using a different network/internet? Please try checking also using your mobile device perhaps. Try different internet/network.

    Please let us know if issue persist.