Image Slider: Images are not shown

  • Thubalisanda
    Asked on February 6, 2021 at 4:02 PM

    Good Day Team

    I am having a big problem, I cant seem to view or access in my currents forms. The Logo Type and also Colors. Please can you identify why could this be?


    Regards

    Jotform Thread 2879855 Screenshot
  • John Support Team Lead
    Replied on February 6, 2021 at 5:29 PM

    As checked, you are calling the URL of the images using "HTTPS":

    1612650394 601f179a3e372 Screenshot 10

    But the images are actually served on HTTP (insecure): http://butcherwelding.com//form//logotypes//icon.jpg. This results in the error shown in the browser's console: ERR_CERT_AUTHORITY_INVALID

    I would suggest installing an SSL to the site where the images are hosted. That would resolve the issue. Contact your service provider for further assistance.

  • Thubalisanda
    Replied on February 7, 2021 at 12:19 PM

    Hi John Rex

    I got your response thank you. I went through it as you guided me however still the images and colors do not show. is there something else I could do?

  • jonathan
    Replied on February 7, 2021 at 3:29 PM

    We apologize for inconvenience. Unfortunately the issue remains on your form.

    1612729425 60204c5120cc5 zzz 2021 02 08 Screenshot 10


    The issue had to do with your website page butcherwelding.com not having SSL certificate to use secure URL (https).

    1612729596 60204cfc63175 zzz 2021 02 08 Screenshot 21

    If you do not have SSL certificate available, you need to change the URL of the images you used in the form to use the non-secure URL.

    Example, the current images uses https://butcherwelding.com/form/colors/purple.png

    you need to change it instead to http://butcherwelding.com/form/colors/purple.png

    I hope this help. Let us know if you need further assistance.