Image Slider: Images are not shown

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    Thubalisanda
    Asked on February 06, 2021 at 04:02 PM

    Good Day Team

    I am having a big problem, I cant seem to view or access in my currents forms. The Logo Type and also Colors. Please can you identify why could this be?


    Regards

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    JohnRex
    Answered on February 06, 2021 at 05:29 PM

    As checked, you are calling the URL of the images using "HTTPS":

    1612650394_601f179a3e372_

    But the images are actually served on HTTP (insecure): http://butcherwelding.com//form//logotypes//icon.jpg. This results in the error shown in the browser's console: ERR_CERT_AUTHORITY_INVALID

    I would suggest installing an SSL to the site where the images are hosted. That would resolve the issue. Contact your service provider for further assistance.

  • Profile Image
    Thubalisanda
    Answered on February 07, 2021 at 12:19 PM

    Hi John Rex

    I got your response thank you. I went through it as you guided me however still the images and colors do not show. is there something else I could do?

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    jonathan
    Answered on February 07, 2021 at 03:29 PM

    We apologize for inconvenience. Unfortunately the issue remains on your form.

    1612729425_60204c5120cc5_zzz 2021-02-08


    The issue had to do with your website page butcherwelding.com not having SSL certificate to use secure URL (https).

    1612729596_60204cfc63175_zzz 2021-02-08

    If you do not have SSL certificate available, you need to change the URL of the images you used in the form to use the non-secure URL.

    Example, the current images uses https://butcherwelding.com/form/colors/purple.png

    you need to change it instead to http://butcherwelding.com/form/colors/purple.png

    I hope this help. Let us know if you need further assistance.