Encryption option not working

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    copenagle
    Asked on February 06, 2021 at 09:15 PM

    Hi - I just built a form and when I go to the settings and select "Yes" to enable encryption I get the first image, and when I enter my Jot password I get the second image. And there's no where to go from there. This is different than what is described here, which says that I should instead be offered a way to make an encryption key. Can you help me encrypt my form? Thanks!

    1612663844_601f4c248a3e3_1612663963_601f4c9b9d564_

  • Profile Image
    Patrick_R
    Answered on February 06, 2021 at 09:56 PM

    Hello! To setup form encryption; you first need to provide your account's password; then the setup starts.

    Q) Are you typing-in your Jotform account's password and still getting the error?

    If yes, then make sure that you're entering the correct password. If it still doesn't work; then please reset your password and then try again.

    Awaiting your response.

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    copenagle
    Answered on February 07, 2021 at 12:33 AM
    Thank you, Patrick! I thought I was entering my Jot password, but I reset my password and now it works!
    I appreciate your help.
    -Lily
    ...