Client cannot make submission payment through square. Sh received this message:

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    K. Liles 
    Asked on February 06, 2021 at 09:47 PM
  • Profile Image
    K. Liles 
    Answered on February 06, 2021 at 09:52 PM

    Client received this message when paying submission form today 5:50PM:

    The ‘authorization’ header of your request was incorrect or expired. The header value is expected to be of the format “Bearer token”

    what’s the problem? WHATS NOT WORKING ?

    We have a deadline for submissions tomorrow midnight and expecting at least to submissions. Please help. K

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    gerardw
    Answered on February 06, 2021 at 10:25 PM

    Hello,

    There are two forms in your account that are connected to Square.

    Please let us know for which form your users are facing this error.

    Could you disconnect Square on that form and reconnect and check?

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    SouthEndARTS
    Answered on February 07, 2021 at 06:55 AM
    Thank you!!
    I’m connecting now with the two artists who are unable to submit.
    I believe it is a user error and not a Jotform error. I’ve advised the 2 applicants to reread the forms and hope to hear back soon. I’ll reconnect with you if we want additional help!!
    Thank you for reaching out!! K
    More than ever it is a privilege to be a part of SouthEnd ARTS.
    K. Liles, Founder, President
    Volunteer Executive Director
    SouthEnd ARTS
    704-359-7201
    https://southendarts.net/ #cultureforall
    @southendarts_ LinkedIn & Facebook
    2019 “Best Art Organization”
    https://sharecharlotte.org/nonprofit/southend-arts

    ...
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    SouthEndARTS
    Answered on February 07, 2021 at 09:11 AM
    Thank you for reaching out!
    It’s our submission form. Nonmember submission with 2 additional images.
    I’m 75 yo. How do I reset?? K
    More than ever it is a privilege to be a part of SouthEnd ARTS.
    K. Liles, Founder, President
    Volunteer Executive Director
    SouthEnd ARTS
    704-359-7201
    https://southendarts.net/ #cultureforall
    @southendarts_ LinkedIn & Facebook
    2019 “Best Art Organization”
    https://sharecharlotte.org/nonprofit/southend-arts

    ...
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    Richie_P
    Answered on February 07, 2021 at 10:37 AM

    I would suggest reconnecting your form with your Square integration and let your form respondents fill the form again.

    1612712207_6020090feae74_1.png

    Let us know if the issue still remains.

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    SouthEndARTS
    Answered on February 07, 2021 at 10:55 AM
    Where is this square integration graphic?
    More than ever it is a privilege to be a part of SouthEnd ARTS.
    K. Liles, Founder, President
    Volunteer Executive Director
    SouthEnd ARTS
    704-359-7201
    https://southendarts.net/ #cultureforall
    @southendarts_ LinkedIn & Facebook
    2019 “Best Art Organization”
    https://sharecharlotte.org/nonprofit/southend-arts

    ...
  • Profile Image
    JohnRex
    Answered on February 07, 2021 at 12:51 PM

    You can re-integrate the Square field on your form by following this quick guide below:

    1612720176_602028305bd45_

    Also, if this is the form you're referring to: BECOME A MEMBER. You Belong Here., I can see that the submit button is placed on top of the Square field. Maybe the user clicked the SUBMIT button before adding details to the Square field below it?

    To prevent that, I would recommend moving the button at the bottom of your form:

    1612720290_602028a2c7f12_

  • Profile Image
    SouthEndARTS
    Answered on February 07, 2021 at 01:55 PM
    No. It’s the SUBmit your art form!!
    Help
    More than ever it is a privilege to be a part of SouthEnd ARTS.
    K. Liles, Founder, President
    Volunteer Executive Director
    SouthEnd ARTS
    704-359-7201
    https://southendarts.net/ #cultureforall
    @southendarts_ LinkedIn & Facebook
    2019 “Best Art Organization”
    https://sharecharlotte.org/nonprofit/southend-arts

    ...
  • Profile Image
    SouthEndARTS
    Answered on February 07, 2021 at 04:55 PM
    Please ck my square integration. I clicked disconnect by mistake. Please connect for me. I cannot find the square integration page
    More than ever it is a privilege to be a part of SouthEnd ARTS.
    K. Liles, Founder
    SouthEnd ARTS
    2143 Park Road | Charlotte, NC | 28203
    704-359-7201
    southendarts.net @southendarts_
    Donate:
    https://sharecharlotte.org/nonprofit/southend-arts
    ...
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    SouthEndARTS
    Answered on February 07, 2021 at 05:11 PM
    I do not see this square integration option on the submit your art application. HELP
    More than ever it is a privilege to be a part of SouthEnd ARTS.
    K. Liles, Founder
    SouthEnd ARTS
    2143 Park Road | Charlotte, NC | 28203
    704-359-7201
    southendarts.net @southendarts_
    Donate:
    https://sharecharlotte.org/nonprofit/southend-arts
    ...
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    SouthEndARTS
    Answered on February 07, 2021 at 05:11 PM
    The “Submit your art”form has errors. SUBMISSION. Where is the square integration option. Not finding.
    You are giving me direction for the become a member page which is working fine. Help
    More than ever it is a privilege to be a part of SouthEnd ARTS.
    K. Liles, Founder
    SouthEnd ARTS
    2143 Park Road | Charlotte, NC | 28203
    704-359-7201
    southendarts.net @southendarts_
    Donate:
    https://sharecharlotte.org/nonprofit/southend-arts
    ...
  • Profile Image
    gerardw
    Answered on February 07, 2021 at 07:57 PM

    Hello,

    I checked both your forms and the Square field is connected on both the forms:

    1612745831_60208c672b19e_0802_2.png1612745831_60208c6707234_0802_3.png

    Are you still facing any issues?

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    SouthEndARTS
    Answered on February 07, 2021 at 08:44 PM
    Thank you. We extended the deadline. I’ll alert the waiting artists.
    More than ever it is a privilege to be a part of SouthEnd ARTS.
    K. Liles, Founder, President
    Volunteer Executive Director
    SouthEnd ARTS
    704-359-7201
    https://southendarts.net/ #cultureforall
    @southendarts_ LinkedIn & Facebook
    2019 “Best Art Organization”
    https://sharecharlotte.org/nonprofit/southend-arts

    ...
  • Profile Image
    SouthEndARTS
    Answered on February 09, 2021 at 06:11 AM
    Please check my se
    More than ever it is a privilege to be a part of SouthEnd ARTS.
    K. Liles, Founder
    SouthEnd ARTS
    2143 Park Road | Charlotte, NC | 28203
    704-359-7201
    southendarts.net @southendarts_
    Donate:
    https://sharecharlotte.org/nonprofit/southend-arts
    ...
  • Profile Image
    Richie_P
    Answered on February 09, 2021 at 06:59 AM

    We cannot view the screenshot you have shared.

    To post a screenshot, you can follow this guide: How-to-add-screenshots-images-to-questions-to-the-support-forum

    May we know the issue with your form?

    Looking forward for your response.

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    SouthEndARTS
    Answered on February 10, 2021 at 12:44 PM
    I’ve received messages from you that Square has been re-integrated.
    More than ever it is a privilege to be a part of SouthEnd ARTS.
    K. Liles, Founder
    SouthEnd ARTS
    2143 Park Road | Charlotte, NC | 28203
    704-359-7201
    southendarts.net @southendarts_
    Donate:
    https://sharecharlotte.org/nonprofit/southend-arts
    ...
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    JohnRex
    Answered on February 10, 2021 at 03:00 PM

    To clarify, are you referring to this type of email?

    1612987051_60243aab970f5_

    It's a receipt that you have been charged again for a recurring subscription. It seems you made a live submission to this form: BECOME A MEMBER. You Belong Here

    Or if it's not the email you're referring to, please share a screenshot here by following this guide on how-to-post-screenshots-to-our-support-forum

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    SouthEndARTS
    Answered on February 11, 2021 at 12:11 PM
    No!!! I have repeatedly sent the error received by the SUBMISSION form that is not allowing SQUARE PAYMENTS. 👇🏼👇🏼👇🏼👇🏼👇🏼👇🏼👇🏼👇🏼👇🏼👇🏼
    You have assured me the square reintegration has been updated. If that is not true, please solve. Thank you! K
    More than ever it is a privilege to be a part of SouthEnd ARTS.
    K. Liles, Founder
    SouthEnd ARTS
    2143 Park Road | Charlotte, NC | 28203
    704-359-7201
    southendarts.net @southendarts_
    Donate:
    https://sharecharlotte.org/nonprofit/southend-arts
    ...
  • Profile Image
    JohnRex
    Answered on February 11, 2021 at 01:20 PM

    This is what we only see from your reply:

    1613067533_6025750d26a39_

    There is no screenshot of the error. If you are attaching it to your reply, I assume you are sending it via email reason why it isn't being posted here. Please use this method to post it here: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

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    SouthEndARTS
    Answered on February 11, 2021 at 02:11 PM
    This is the screen shot of the error in the headline.... client cannot make submission of art entry through Square.
    More than ever it is a privilege to be a part of SouthEnd ARTS.
    K. Liles, Founder, President
    Volunteer Executive Director
    SouthEnd ARTS
    704-359-7201
    https://southendarts.net/ #cultureforall
    @southendarts_ LinkedIn & Facebook
    2019 “Best Art Organization”
    https://sharecharlotte.org/nonprofit/southend-arts

    ...
  • Profile Image
    JohnRex
    Answered on February 11, 2021 at 03:29 PM

    The screenshot was still not posted on this ticket.

    Could you please try re-integrating the said form with your Square account, instead? After that, perform a test submission and see if it makes any difference. Here's how:

    1613075283_60259353c17df_squarere.gif

    1.) Click DISCONNECT

    2.) Click CONNECT again and authenticate your Square log in

    3.) Once it says 'CONNECTED', click CONTINUE at the bottom to save the connection

    Please try that and let us know how it goes.