When users reach a specific page on the form, they can't go to the nex page

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    Asked on November 06, 2013 at 08:50 AM

    Plenty of our users can't get any further in the form, when they reach part 4 c).

    Part 4 also includes d), e) f), g) and h) - but they don't have access to se them nor the 'next' button.

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    Answered on November 06, 2013 at 10:37 AM

    Thanks for contacting us.

    I checked your form and tested it, but I was not able to reproduce the issue:


    I was able to go forward until the last page:

    However, this kind issue usually happens when you are using Page Breaks and also Free Text (HTML). It produces some kind of conflict between both fields, so, the solution is to remove the Free Text (HTML) and then read it/them. That will make the Page Break buttons to work fine.

    I hope this helps, however, don't hesitate to contact us if you still need further assistance or kindly open a new thread to make unrelated questions.

    Thanks for using Jotform