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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When users reach a specific page on the form, they can't go to the nex page

    Asked by MHJ1983 on November 06, 2013 at 08:50 AM

    Plenty of our users can't get any further in the form, when they reach part 4 c).

    Part 4 also includes d), e) f), g) and h) - but they don't have access to se them nor the 'next' button.

    Page URL:

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    Answered by EliezerN on November 06, 2013 at 10:37 AM

    Thanks for contacting us.

    I checked your form and tested it, but I was not able to reproduce the issue:


    I was able to go forward until the last page:

    However, this kind issue usually happens when you are using Page Breaks and also Free Text (HTML). It produces some kind of conflict between both fields, so, the solution is to remove the Free Text (HTML) and then read it/them. That will make the Page Break buttons to work fine.

    I hope this helps, however, don't hesitate to contact us if you still need further assistance or kindly open a new thread to make unrelated questions.

    Thanks for using Jotform