What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why My notification subject title is... =?UTF8?B??=...

    Asked by littlesprouts on November 06, 2013 at 09:00 AM

    Can you please tell me why the subject line on all JotForms I receive through email does not say JotForm 

    All submissions I recieve through JotForm have the following subject line:   ?=?UTF8?B??=


    I would like this fixed please, as it's been going on for sometime.  My email adress is littlesprouts@shaw.ca

    Thank you,

    Kimberley Kristiansen


    Little Sprouts Child Care Inc.

    Page URL:

  • Profile Image

    Answered by khrisell on November 06, 2013 at 09:21 AM


    The Sender Name from your Form Notification settings is empty which probably caused this to happen.

    To be able to change and fix that.

    1. Go to Setup & Embed

    2. Email Alerts


    3. Notifications


    4. Receipient Settings


    Then set the Sender name here.


    Once you have configured that, click finish.

    Then save your form. Test an actual submission and see if that would fix the issue you are having.

    Please let us know if problem persists so that we could further investigate.

    Thank you for using JotForm.