Why My notification subject title is... =?UTF8?B??=...

  • Profile Image
    littlesprouts
    Asked on November 06, 2013 at 09:00 AM

    Can you please tell me why the subject line on all JotForms I receive through email does not say JotForm 

    All submissions I recieve through JotForm have the following subject line:   ?=?UTF8?B??=

     

    I would like this fixed please, as it's been going on for sometime.  My email adress is littlesprouts@shaw.ca

    Thank you,

    Kimberley Kristiansen

    Director

    Little Sprouts Child Care Inc.

  • Profile Image
    khrisell
    Answered on November 06, 2013 at 09:21 AM

    Hello,

    The Sender Name from your Form Notification settings is empty which probably caused this to happen.

    To be able to change and fix that.

    1. Go to Setup & Embed

    2. Email Alerts

     

    3. Notifications

     

    4. Receipient Settings

     

    Then set the Sender name here.


     

    Once you have configured that, click finish.

    Then save your form. Test an actual submission and see if that would fix the issue you are having.

    Please let us know if problem persists so that we could further investigate.

    Thank you for using JotForm.