Downgraded my account but have not received notification. My account is still premium.

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    Asked on November 06, 2013 at 09:48 AM

    I have downgrade the service, but why I didn't get any notification and the current service still the same?

    Thank you.

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    Answered on November 06, 2013 at 10:53 AM

    Hello canggih,

    Upon checking your account, I found that you have cancelled your subscription successfully. It is scheduled to be downgraded on 05th December, 2013. Your account will stay Premium until the time you have paid for expires.

    Have you not received an email when you downgraded your account?

    Thank you!