What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgraded my account but have not received notification. My account is still premium.

    Asked by canggih on November 06, 2013 at 09:48 AM

    I have downgrade the service, but why I didn't get any notification and the current service still the same?

    Thank you.

    same
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    JotForm Support

    Answered by ashwin_d on November 06, 2013 at 10:53 AM

    Hello canggih,

    Upon checking your account, I found that you have cancelled your subscription successfully. It is scheduled to be downgraded on 05th December, 2013. Your account will stay Premium until the time you have paid for expires.

    Have you not received an email when you downgraded your account?

    Thank you!