Download original PDF not showing headers and text

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    Raquel_Younglove
    Asked on February 07, 2021 at 05:23 PM

    Perhaps it's my lack of knowledge.

                   Answered by EltonCris

    Hi,

    That was removed in the new version since headers and text are now shown by default. You can also customize your PDF in the PDF Editor the way you want to.

    Guide: How to Customize PDF Submissions Report

    Regarding the Fill in the blank fields, I'm not sure which old version you're referring to since this should be both available on the old and new version of PDF.

    Above is the response from Jotforms Support.

    We can disregard my comments above the old version of JotForms if we can get the new version to work properly.

    Please review my form on my account with 2 submissions.

    Click view on either entry, click download original PDF, when you do that you will see section 2 is not filled out with the fill-in-the-blanks data.

    When you click view and then print, you see the data and all the answers to the submission - however here you do not see the original pdf's headers and text.

    How do I fix this?

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    Vick_W
    Answered on February 07, 2021 at 10:44 PM

    Hi the,

    Could you please show us the second section in a screenshot that you? are referring to Please specify the header and texts as well.

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Let us know if you need further assistance

    Thanks