Transferring Forms with Submission Data and/or Changing Account Settings

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    Susan Lackey 
    Asked on February 07, 2021 at 09:23 PM

    I put in the wrong Corporation which already has the forms I need. How can you help me correct this.

    My corporation is Ruby Ribbon.

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    Answered on February 08, 2021 at 02:13 AM

    Hi Susan,

    Thank you for reaching us.

    If you want to move your forms from one account to another with their submission data; please send us the account name/email which contains the forms, form IDs/links, and account name/email to which you want to move the forms. After providing this information, we can move your forms to the right account with your permission.

    Or, if you want you can change your user name/ email address on the Account Settings of the preferred account depending on your corporation name. To do this please see the steps and screenshots below:

    1. Go to Jotform Main Page.
    2. Click your "Avatar".
    3. Select "Settings" on the opening menu.
    4. Click the "Account" tab from the top left of the opening page.


    Click the "edit" button next to "Username", change it, then click the "Save" button or click the "edit" button next to "Email", change it and save.

    We are waiting for your responses.

    Thanks for using JotForm.