How long to upgrade account using NGO discount?

What is the turn around time to upgrade an account when providing NGO supporting documentation?

Hello! We usually respond with 48 working hours of receiveng your documents. You need to make sure that you use your existing username and email address while applying for this discount.

Thank you!

Thank you. The team uploaded the documents on Friday but we weren't sure if there's a way to track the status of the upgrade? We uploaded the documents again just in case it didn't go through the first time.

I did check our records, and it seems we have received your non-profit discount application earlier today, but we have not received any application on Friday.

Please note that the concerned team will review your application soon.

Do get back to us if you have any questions.

Is it possible to get an update on the status of the upgrade of the account?

I did check your account and found that non-profit discount is already approved. You seem to have also upgraded your account to silver plan and non-profit rate was applied.

Do get back to us if you have any questions.