How long to upgrade account using NGO discount?

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    shiptoshorerights
    Asked on February 07, 2021 at 10:14 PM

    What is the turn around time to upgrade an account when providing NGO supporting documentation?

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    Patrick_R
    Answered on February 08, 2021 at 02:38 AM

    Hello! We usually respond with 48 working hours of receiveng your documents. You need to make sure that you use your existing username and email address while applying for this discount.

    Thank you!

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    shiptoshorerights
    Answered on February 09, 2021 at 02:49 AM

    Thank you. The team uploaded the documents on Friday but we weren't sure if there's a way to track the status of the upgrade? We uploaded the documents again just in case it didn't go through the first time.

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    ashwin_d
    Answered on February 09, 2021 at 04:33 AM

    I did check our records, and it seems we have received your non-profit discount application earlier today, but we have not received any application on Friday.

    Please note that the concerned team will review your application soon.

    Do get back to us if you have any questions.

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    shiptoshorerights
    Answered on February 16, 2021 at 10:12 PM

    Is it possible to get an update on the status of the upgrade of the account?

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    ashwin_d
    Answered on February 16, 2021 at 11:45 PM

    I did check your account and found that non-profit discount is already approved. You seem to have also upgraded your account to silver plan and non-profit rate was applied.

    Do get back to us if you have any questions.