-
HannahAsked on February 7, 2021 at 10:40 PM
-
Richie JotForm SupportReplied on February 8, 2021 at 3:08 AM
I have checked your account and it seems to be suspended because of your form https://www.jotform.com/form/210331054055844 that collects login and credit card information which violates our terms of use.
In order to lift the suspension in your account, we would have to delete the guilty fields in your form.
If you want to collect payments in your form, you may use our payment integration.
Let us know if you wish to comply.
-
HannahReplied on February 8, 2021 at 3:44 AMYes delete them please, I made it as a prototype to show my company. We use stripe for payments.
Thankyou
Get Outlook for Android
________________________________
... -
HannahReplied on February 8, 2021 at 3:44 AMThe passcode isn't login information. Please don't delete that.
It's just for us to verify identify for a next of kin.
Thank you
Get Outlook for Android
________________________________
... -
Richie JotForm SupportReplied on February 8, 2021 at 5:06 AM
Unfortunately, it is not possible to collect such information in the form.
Any fields that collects password will not be permitted.
Regarding the password prompt, is it a verification question?
You would have to remove the label/word "security and password" to be able to add the field in your form.
Looking forward for your response.
-
HannahReplied on February 8, 2021 at 5:11 AMJust remove it all and I'll figure it out from there.
Again, it's a prototype that I want to show the CEO as I'm pitching it as a new solution.
She tried to access it today and that's when we discovered it wasn't working.
Whatever you need to do to get it eunn Ng Asap just do it.
Thanks
Get Outlook for Android
________________________________
... -
HannahReplied on February 8, 2021 at 5:11 AM**running
Get Outlook for Android
________________________________
... -
Richie JotForm SupportReplied on February 8, 2021 at 6:27 AM
I have removed the guilty fields and lifted the suspension in your account.
If you need further assistance, let us know.