Please unsuspend my account

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    Hannah 
    Asked on February 07, 2021 at 10:40 PM
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    Richie_P
    Answered on February 08, 2021 at 03:08 AM

    I have checked your account and it seems to be suspended because of your form https://www.jotform.com/form/210331054055844 that collects login and credit card information which violates our terms of use.

    1612771635_6020f1335553b_2.png1612771634_6020f1320f2ea_1.png

    In order to lift the suspension in your account, we would have to delete the guilty fields in your form.

    If you want to collect payments in your form, you may use our payment integration.

    Let us know if you wish to comply.

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    Hannah 
    Answered on February 08, 2021 at 03:44 AM
    Yes delete them please, I made it as a prototype to show my company. We use stripe for payments.
    Thankyou
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    Hannah 
    Answered on February 08, 2021 at 03:44 AM
    The passcode isn't login information. Please don't delete that.
    It's just for us to verify identify for a next of kin.
    Thank you
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    Richie_P
    Answered on February 08, 2021 at 05:06 AM

    Unfortunately, it is not possible to collect such information in the form.

    Any fields that collects password will not be permitted.

    Regarding the password prompt, is it a verification question?

    You would have to remove the label/word "security and password" to be able to add the field in your form.

    Looking forward for your response.


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    Hannah 
    Answered on February 08, 2021 at 05:11 AM
    Just remove it all and I'll figure it out from there.
    Again, it's a prototype that I want to show the CEO as I'm pitching it as a new solution.
    She tried to access it today and that's when we discovered it wasn't working.
    Whatever you need to do to get it eunn Ng Asap just do it.
    Thanks
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    Hannah 
    Answered on February 08, 2021 at 05:11 AM
    **running
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    Richie_P
    Answered on February 08, 2021 at 06:27 AM

    I have removed the guilty fields and lifted the suspension in your account.

    If you need further assistance, let us know.