Password update query

Hi Guys

Have just run a Lost Password process, changed the password to be able to access my account, but the Password recorded in Settings is a 5-character thing which I didn't set up, cannot see and has not been updated by the Lost Password process.

Next time I try and log in I therefore expect my password won't be recognized and I may have to go through the whole Lost Password thing again

How do we resolve this

Hello Tim,

I think you are referring to the default password when you created your account, and the system generates a default password. You can try to reset your password through the 'Forgot Password" link and by using your username or account email:

For reference: How to reset JotForm account password

Please give it a try, and do let us know if you need further assistance. Thank you.