What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dragging and Dropping fields issue on IE Browsers

    Asked by mr44toes on November 06, 2013 at 01:11 PM

    When I first used this program, I praised the interface--it was really smooth and easy to use.

     

    I don't know what you've done to it.  Now it's a royal pain in the asshole.  If you try to click on ANYTHING, it jumps a dozen lines up and you can chase it till hell freezes over before you finally "catch" it so you can edit it.  It's plainly infuriating and STUPID!

    Freezes
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    Answered by jeanettebmz on November 06, 2013 at 02:36 PM

    We are sorry to hear about your inconveniences

    The problem might be in your side. Please clear your browser's cache.

    Also, be aware that we recommend Chrome to  work into our Form Builder. Other browsers such as Mozilla Firefox will work fine

    However, using Mac browsers or Internet explorer to edit your forms is not recommended as it's not fully supported.

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    Answered by mr44toes on November 06, 2013 at 02:58 PM
    Sorry to hear that you aren't adequately supporting IE10. Contrary to
    all the wishful thinking, IE is still the top browser, and appears
    poised to remain there for a while yet. I'll have to reevaluate my
    decision to use your system.
    Thanks.
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    Answered by jeanettebmz on November 06, 2013 at 03:29 PM

    Just to be clearer.  The forms themselves are fully functional in any browser.Any user using any platform, including mobile browsers will be able to see any form you migh build with our Form Builder.

    In other words, It is just the form builder interface the one that will not work well with IE versions. So, whenever you want to edit the form, add conditionals, etc, it's highly recommended to use Chrome

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    Answered by mr44toes on November 06, 2013 at 03:40 PM
    I'm not a Chrome fan and not a Google fan by a long stretch. They rank
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    JotForm Support

    Answered by EltonCris on November 06, 2013 at 08:09 PM

    @mr44toes

    Thanks for your reply.

    In addition, google chrome has private browsing mode, they called it "Incognito Mode" (Ctrl+Shift+N) incase you're worried about cookies and cache or the ranking you mentioned.

    We only recommend them but you are free to use any. IE8 is still supported but you'll not be able to use the new my forms page. IE7 and earlier is pretty obsolete and it will not work on the new Jotform features so you have to use IE8 and up. IE10 is really fine as I've been using it here without any issues. It might be some settings or caching on your end. Would you mind resetting your IE10 browser and recheck?

    Guide: http://browsers.about.com/od/internetexplorertutorials/ss/How-To-Reset-Ie10-To-Its-Default-Settings.htm

    If the problem still persist, kindly provide specific details on which part of the form builder that doesn't work on your browser so we can further assist you.

    We'll await your reply. Thank you!

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    Answered by mr44toes on November 06, 2013 at 08:50 PM
    I am using IE10, have been since its release. I'm not a fan, but I
    consider it the lesser of available evils at this moment.
    I have done as you suggested, but still have the same problem. If I
    locate the cursor inside a fill-in text box, I can click and get to the
    properties without having the whole block go into squirt mode. The
    problem occurs when I try to click on text to modify it--it simply
    shoots the block up a few levels; if I chase it, it will do the same
    thing until I somehow click on EXACTLY the right spot (?), and then it
    mysteriously works.
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    JotForm Support

    Answered by EltonCris on November 07, 2013 at 03:35 AM

    @mr44toes

    Thanks for your reply, that's appreciated!

    I am able to reproduced the mentioned problem. Thanks for clarifying that. That might be one of the UI that's not optimized on IE. However, this seems pretty minor and not a showstopper at all since I am able to double click the text label and edit it fine. But don't get me wrong, I will submit this to our developers for investigation. I'm sure they'll look at this and fixed it the soonest time possible.

    Thank you for bringing this to our attention.

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    JotForm Support

    Answered by steve on September 16, 2014 at 08:50 PM

    Hello-

    I just tested this on IE8 and IE11, and can't seem to reproduce. Please let us know if you still experience an issue.

    Kind Regards