Temporarily Back-end Unavailable - Unable to open JotForm in Chrome

I am able to access JotForm via mobile app, but not on MAC desktop via Chrome. I continuously get the following message:

"Temporarily Back-end Unavailable. We are currently experiencing abnormally high traffic volume between our front-end and back-end servers, and working to restore all services as quickly as possible. Thank you for your patience."

I just tried logging in through Safari, and it works. Can you help me troubleshoot this issue, as I would prefer to use Chrome instead of Safari?

Hi, thank you for contacting JotForm support.

We apologize for the inconvenience this may have caused you.

As per checked on our HIPAA test account, it seems to be working fine. The issue may be temporary. Could you please check again and let us know if the issue persists so we can investigate further.

We look forward to your response.

It is still occurring. I even restarted the computer. This has been an issue since last Wednesday, as I have checked everyday to see if it has been resolved.

We are sorry for the inconvenience this has caused.

This issue was fixed by our developers.

Could you please clarify some more points so that we could escalate to our backend team?

1) Is this issue specific to your MAC? Did you tried clearing the browser cache or tried out in the incognito mode?

https://www.refreshyourcache.com/en/home/

https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DAndroid&hl=en

2)Could you please try loading the forms in any other desktop to see if they are loading in a different PC?

3) Try resetting your router or use a different internet connection.

Let us know how it goes.

Thanks.

Hi NewProgressPsychiatry

I have moved your inquiry to a new support ticket.

Kindly follow this link https://www.jotform.com/answers/2882577

Thank you.

Hi tmiepiscopal,

I have moved your question to a new support ticket.

Kindly follow this link https://www.jotform.com/answers/2885359-