Temporarily Back-end Unavailable - Unable to open Jotform in Chrome

  • Profile Image
    mccarty.dental.anesthesia
    Asked on February 08, 2021 at 08:42 AM

    I am able to access Jotform via mobile app, but not on MAC desktop via Chrome. I continuously get the following message:

    "Temporarily Back-end Unavailable. We are currently experiencing abnormally high traffic volume between our front-end and back-end servers, and working to restore all services as quickly as possible. Thank you for your patience."

    I just tried logging in through Safari, and it works. Can you help me troubleshoot this issue, as I would prefer to use Chrome instead of Safari?


    Screenshot
  • Profile Image
    Jovanne_A
    Answered on February 08, 2021 at 09:03 AM

    Hi, thank you for contacting Jotform support.

    We apologize for the inconvenience this may have caused you.

    As per checked on our HIPAA test account, it seems to be working fine. The issue may be temporary. Could you please check again and let us know if the issue persists so we can investigate further.

    We look forward to your response.

  • Profile Image
    mccarty.dental.anesthesia
    Answered on February 08, 2021 at 09:11 AM

    It is still occurring. I even restarted the computer. This has been an issue since last Wednesday, as I have checked everyday to see if it has been resolved.

  • Profile Image
    roneet
    Answered on February 08, 2021 at 09:46 AM

    We are sorry for the inconvenience this has caused.

    This issue was fixed by our developers.

    Could you please clarify some more points so that we could escalate to our backend team?

    1) Is this issue specific to your MAC? Did you tried clearing the browser cache or tried out in the incognito mode?

    https://www.refreshyourcache.com/en/home/

    https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DAndroid&hl=en

    2)Could you please try loading the forms in any other desktop to see if they are loading in a different PC?

    3) Try resetting your router or use a different internet connection.

    Let us know how it goes.

    Thanks.

  • Profile Image
    NewProgressPsychiatry
    Answered on February 08, 2021 at 10:27 AM

    Hello, we are having this issue as well. Not only myself, but also my clients are unable to access our forms. Earlier in the day I was able to get into some of my forms, but not all.
  • Profile Image
    Richie_P
    Answered on February 08, 2021 at 11:36 AM

    Hi NewProgressPsychiatry

    I have moved your inquiry to a new support ticket.

    Kindly follow this link https://www.jotform.com/answers/2882577

    Thank you.

  • Profile Image
    tmiepiscopal
    Answered on February 09, 2021 at 08:22 AM

    My forms that are on HIPAA servers won't load. Is the backend issue continuing? If I disable HIPAA compliance on my forms, will that eliminate the issue...since this appears to be an issue only with your HIPAA servers?
  • Profile Image
    Richie_P
    Answered on February 09, 2021 at 09:19 AM

    Hi tmiepiscopal,

    I have moved your question to a new support ticket.

    Kindly follow this link https://www.jotform.com/answers/2885359-