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rbartonwcAsked on February 8, 2021 at 8:51 AM
Good Morning!
I had an employee who was terminated on Friday, unknowingly delete all of the used Jotforms. Is there a way for me to recover those JotForms that she has deleted?
We would need these as soon as possible please.
Thank you.
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Sam_GReplied on February 8, 2021 at 9:20 AM
Hi Rbartonwc,
You can recover your deleted form from Trash section, under My Forms page.
In that section, click on your deleted form and hit restore, after that you'll see your form again under My Forms.
You can look this guide for further help
https://www.jotform.com/help/134-How-to-Restore-Deleted-Forms
Thank you.
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rbartonwcReplied on February 9, 2021 at 2:57 PM
I don't see that restore button option on my screen.
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rbartonwcReplied on February 9, 2021 at 3:00 PM
The employee then purged the forms so they don't show up. Do you guys not have the ability to restore them?
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John Support Team LeadReplied on February 9, 2021 at 3:19 PM
Unfortunately, if the forms/submissions were already purged, we can no longer restore them as it is completely removed from our servers. A warning is provided whenever you purge or permanently delete a form:
This informs the user that the process cannot be undone.