Restore Deleted Jotforms

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    rbartonwc
    Asked on February 08, 2021 at 08:51 AM

    Good Morning!


    I had an employee who was terminated on Friday, unknowingly delete all of the used Jotforms. Is there a way for me to recover those JotForms that she has deleted?


    We would need these as soon as possible please.


    Thank you.


  • Profile Image
    Sam_G
    Answered on February 08, 2021 at 09:20 AM

    Hi Rbartonwc,

    You can recover your deleted form from Trash section, under My Forms page.

    In that section, click on your deleted form and hit restore, after that you'll see your form again under My Forms.

     1612794030_602148aea738a_

    You can look this guide for further help

    https://www.jotform.com/help/134-How-to-Restore-Deleted-Forms 

    Thank you.


  • Profile Image
    rbartonwc
    Answered on February 09, 2021 at 02:57 PM

    I don't see that restore button option on my screen.

  • Profile Image
    rbartonwc
    Answered on February 09, 2021 at 03:00 PM

    The employee then purged the forms so they don't show up. Do you guys not have the ability to restore them?

  • Profile Image
    JohnRex
    Answered on February 09, 2021 at 03:19 PM

    Unfortunately, if the forms/submissions were already purged, we can no longer restore them as it is completely removed from our servers. A warning is provided whenever you purge or permanently delete a form:

    1612901968_6022ee50441cf_

    This informs the user that the process cannot be undone.