Can I get a receipt for the Silver Plan that I just purchased?

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    Asked on February 08, 2021 at 09:53 AM

    I'm having a hard time understanding if I'm suppose to log in each time I go in since we purchased the Silver Plan. It seems like I keep going to a sight that is just generic and not with the Hipaa form, etc. that was purchased. Could you help me out as to the steps to be taken to get into my actual purchased account?

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    Answered on February 08, 2021 at 10:40 AM

    I checked and your account smiles161 is free. When I checked your domain, I found the account ykorthospotify, which has a Silver yearly subscription. It seems that you are logging into the wrong account. The email address of the account ykorthospotify is yk**********fy@g***

    You can log in with the username or email address. If you forgot the password, you can reset it.

    Related Guide: How to reset Jotform account password

    Once you log in, you can find your invoice on the Billing page.

    Related Guide: How to Check Invoices

    Also, please note that the account ykorthospotify is not upgraded to HIPAA Compliance.

    Related Guide: How to upgrade to HIPAA Compliance?