HIPPA Account Error: Temporarily Back-end Unavailable

  • Profile Image
    Asked on February 08, 2021 at 10:19 AM


    We recently started using your services in our office and have gotten repeated server errors. It slows down our pace in the office and I would just like to know how often this usually occurs.

    Thank you,


  • Profile Image
    Answered on February 08, 2021 at 11:22 AM

    Hello Michelle,

    We truly apologize for the inconvenience.

    I am forwarding this thread to our backend team. Our developers will further investigate the issue. You will be notified about any future updates.


  • Profile Image
    Answered on February 08, 2021 at 11:53 AM

    We are sorry for the inconvenience this may have caused. We had an unexpected and extraordinary load that caused the issue. Our backend team has already fixed the issue and the forms should be working fine. Please check again and let us know if you still notice any further issue. We will be happy to take a look again.

    Thank you!