HIPAA 504 Error and Empty Submissions

  • DrHenryLee
    Asked on February 8, 2021 at 11:26 AM

    I'm getting submissions without any data. Also some problems with submitting (when I tried to test the form).


    Please advise.

    Jotform Thread 2882538 Screenshot
  • DrHenryLee
    Replied on February 8, 2021 at 11:27 AM

    1612801658 6021667a18651 Screenshot 10

  • Anita_K
    Replied on February 8, 2021 at 1:33 PM

    Hi,

    We apologize for the inconvenience. There was an issue with HIPAA accounts but the issue should be fixed now.

    Can you please confirm if you are still facing the issue?

    Looking forward to your reply.

  • DrHenryLee
    Replied on February 8, 2021 at 1:44 PM
    I'm missing one form entry. :( The rest have shown up.
    Kay
    ...
  • DrHenryLee
    Replied on February 8, 2021 at 3:00 PM
    Still having problems. Please confirm you have gotten my response.
    ...
  • VincentJay
    Replied on February 8, 2021 at 7:52 PM

    Yes, we received your reply.

    Sorry for the inconvenience.

    Is the issue still persists on your end? Or are you referring to the missing one submission now?

    Please clarify so we can assist you better. If you're now referring to the missing one submission, unfortunately, we cannot open your submission page because of HIPAA compliance to investigate it further. Could you please check it again and let us know if the issue still persists?

    We alerted our developers earlier and it was fixed immediately. We'll wait for your response. Thank you!