HIPAA 504 Error and Empty Submissions

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    DrHenryLee
    Asked on February 08, 2021 at 11:26 AM

    I'm getting submissions without any data. Also some problems with submitting (when I tried to test the form).


    Please advise.

    Screenshot
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    DrHenryLee
    Answered on February 08, 2021 at 11:27 AM

    1612801658_6021667a18651_

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    Anita_K
    Answered on February 08, 2021 at 01:33 PM

    Hi,

    We apologize for the inconvenience. There was an issue with HIPAA accounts but the issue should be fixed now.

    Can you please confirm if you are still facing the issue?

    Looking forward to your reply.

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    DrHenryLee
    Answered on February 08, 2021 at 01:44 PM
    I'm missing one form entry. :( The rest have shown up.
    Kay
    ...
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    DrHenryLee
    Answered on February 08, 2021 at 03:00 PM
    Still having problems. Please confirm you have gotten my response.
    ...
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    VincentJay
    Answered on February 08, 2021 at 07:52 PM

    Yes, we received your reply.

    Sorry for the inconvenience.

    Is the issue still persists on your end? Or are you referring to the missing one submission now?

    Please clarify so we can assist you better. If you're now referring to the missing one submission, unfortunately, we cannot open your submission page because of HIPAA compliance to investigate it further. Could you please check it again and let us know if the issue still persists?

    We alerted our developers earlier and it was fixed immediately. We'll wait for your response. Thank you!