Decryption Fail - Back-end unavailable

  • Profile Image
    2032Dentistry
    Asked on February 08, 2021 at 12:12 PM

    1.We are now able to get in to our Jot Form, but the files will not decrypt and we are getting a fail. Which for us means that we can not see any of the forms that are essential to our appointments.

    2.Could you please explain the service issue with our "Back End unavailable" and when you will expect that to be resolved?

  • Profile Image
    Sonnyfer
    Answered on February 08, 2021 at 03:46 PM

    We sincerely apologize for the inconvenience. We recently had an extraordinary load in our HIPAA servers but is now fixed as confirmed by our backend team.

    Please do check your forms again and let us know if the issue persists.

    Also, I see your account is locked out due to multiple failed login attempts so I reactivated it for you.

    Let us know if you need further assistance.