HIPAA Account: Temporarily back-end unavailable error.

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    anucsk
    Asked on February 08, 2021 at 12:31 PM

    Hi, we are using your forms and we keep getting an error message and it has been like this since last week. How can we fix this? We are paying for this and we can not even access the forms we require our patients to fill out. We can not run out day to day practice without being able to view these. We need a solution as soon as possible


    Thank you

    Kendall

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    Laura_L
    Answered on February 08, 2021 at 03:52 PM

    Hi Kendall,

    We sincerely apologize for the inconvenience.
    There was a temporary extraordinary load on the HIPAA server, and our backend team has now fixed the issue.
    Could you try accessing your forms again?

    Please let us know if the issue would persist, and we will inform the backend team.
    Thank you!