The submissions table is stuck at decrypting the entries

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    Asked on February 08, 2021 at 12:48 PM

    Hi there,

    I'm having issues seeing the submissions of my form named "Progress Notes." It gets stuck securely decrypting the entries. How can we speed up or solve this issue?

    Thank you

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    Answered on February 08, 2021 at 04:33 PM

    We apologize for the inconvenience this has caused to your end.

    Are you still experiencing the problem? We had a problem with our HIPAA feature a few hours ago, but our developers had fixed it already. Kindly check again, and update this ticket if the issue persists. We can escalate the ticket if it needs to.

    We look forward to your reply.