The submissions table is stuck at decrypting the entries

  • royalhealthcenters
    Asked on February 8, 2021 at 12:48 PM

    Hi there,


    I'm having issues seeing the submissions of my form named "Progress Notes." It gets stuck securely decrypting the entries. How can we speed up or solve this issue?

    Thank you

    Jotform Thread 2882905 Screenshot
  • Welvin Support Team Lead
    Replied on February 8, 2021 at 4:33 PM

    We apologize for the inconvenience this has caused to your end.

    Are you still experiencing the problem? We had a problem with our HIPAA feature a few hours ago, but our developers had fixed it already. Kindly check again, and update this ticket if the issue persists. We can escalate the ticket if it needs to.

    We look forward to your reply.