What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email alert is not working with my form

    Asked by volunteers-syhc on November 06, 2013 at 05:19 PM

    What can I do if the email alert is not working properly??

     

     

    email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 06, 2013 at 08:45 PM

    Hello volunteers-syhc,

    As you have not mentiond which form you are having issue with, I checked your last edited form. Are you have problem with form "Resident Form"?

    Upon checking your form's notification configuration, I was not able to find any issue. It should send the submission emails normally.

    You have add a conditional email alert which says if the "E-mail" field is filled, the submission emails should be sent to "ilopez@syhc.org" email address. 

    Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/amazonSES.log:[06/Nov/2013:17:16:15 -0500] 33096376265158 AmazonSES Sent email to ilopez@syhc.org -  MessageID:000001422f7cc419-c5e1746b-a7dc-49d7-9d90-2304f657a1bf-000000 - RequestId:0d20ce6d-4731-11e3-b629-6310b567023c

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    Thank you!