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    Email alert is not working with my form

    Asked by volunteers-syhc on November 06, 2013 at 05:19 PM

    What can I do if the email alert is not working properly??



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    JotForm Support

    Answered by ashwin_d on November 06, 2013 at 08:45 PM

    Hello volunteers-syhc,

    As you have not mentiond which form you are having issue with, I checked your last edited form. Are you have problem with form "Resident Form"?

    Upon checking your form's notification configuration, I was not able to find any issue. It should send the submission emails normally.

    You have add a conditional email alert which says if the "E-mail" field is filled, the submission emails should be sent to "ilopez@syhc.org" email address. 

    Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/amazonSES.log:[06/Nov/2013:17:16:15 -0500] 33096376265158 AmazonSES Sent email to ilopez@syhc.org -  MessageID:000001422f7cc419-c5e1746b-a7dc-49d7-9d90-2304f657a1bf-000000 - RequestId:0d20ce6d-4731-11e3-b629-6310b567023c

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    Thank you!