"Temporarily Back-End Unavailable"

This error message has popped up twice in the last 7 days within our medical office. We have pertinent patient information that we must be able to access in a timely manner. Is there any way we can avoid this issue for the future?

We are truly sorry for the inconveniences caused to you, it looks the account are back to normal, I have forwarded your concerns to our backend team about avoiding the issue in the future.