I am unable to download my data.

I started a download Feb. 3 and it still says its in progress.

We are truly sorry to hear that. It seems the existing one is stuck. Could you please run a new export again? Please cancel/delete the existing one then request a new export. This usually fixes the problem.

Here's how to delete the export progress.

The new progress may take a while but it shouldn't take more than a day or two. Please update us on how this goes.

Thank you so much for your patience and understanding.