I am unable to download my data.

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    rcalfusa
    Asked on February 08, 2021 at 01:45 PM

    I started a download Feb. 3 and it still says its in progress.

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    EltonCris
    Answered on February 08, 2021 at 05:25 PM

    We are truly sorry to hear that. It seems the existing one is stuck. Could you please run a new export again? Please cancel/delete the existing one then request a new export. This usually fixes the problem.

    Here's how to delete the export progress.

    02092021_hBnCxGCTDq.png

    The new progress may take a while but it shouldn't take more than a day or two. Please update us on how this goes.

    Thank you so much for your patience and understanding.